Customer Stories & Testimonials

Cannot recommend Guidey enough!

Excellent. Guidey are so helpful. They are available on the phone rather than having to send in a request and wait for a response. Guidey have always been happy to offer support with our more customised requirements, giving us an even better experience for our guests. Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages. It also supports both QR codes and short, readable URLs for each property. We have seen a reduction in support calls from guests thanks to the information provided in their Guideys. Simpler overall use and setup, and I think (though I can't 100% remember) that LoungeUp required an app.

Best App Ever

We have many many properties with Guidey and every one is seamless on sending out to guests automatically through our Channel manager software. It has helped us streamline our entire collection. The support is second to none, the ease of the app is superb and it’s all online so very handy for guests to relate to.

Easy Peasy!

It was much easier than anticipated. I simply entered the names of places and bam, airguide [now Guidey] popped up the business, love that! I like the ease of use and it looks professional.

Perfect for Airbnb

Excellent choice for our guests. Ease of use, would like to have payment options for guests.

Great easy to use product

Easy start to finish, does exactly what I need it to do. Ease of use for owner and guest, looks great too.

The perfect guide app

It was excellent we loved using it and everyone that used it loved it. Pros: Ease of use and all the many options to setup a good guide. It’s was so much better and looked better.

Simple & easy to use

Simple easy and the comms with support are great. Easy to use and set up. Everything is intuitive.

Amazing software

Excellent software. I find the software amazing to use, can easily input a lot of information which is important to our company, user friendly, allows our company to provide guests with an in depth guide of our properties and local recommendations. I also like the customisation features and is visually appealing.

Brilliant time saver

The benefits of being able to put a QR code in my holiday rental which links to my airguide [now Guidey] is brilliant. No more worrying about if emails have been sent out with info. I love how professional the airguide [now Guidey] appears to guests in our holiday let. It looks considered and has everything guests need to know for there stay in one place. Recommended.

Simple, functional, effective

Also - I had very good customer service. I was about to create a paper guide for a property and then I found this. It was very easy to set up and populate with great prompts. Adding photos is easy I love the links to google maps and so far guests have found it really useful. Also love the QR code function and that it can just be send over WhatsApp and email. Also brilliant that you update it anytime even when guests are already staying. Chosen for: It looked to be the most user friendly.

Easy Peazy Lemon Squeezy

I love it! The first time I logged in it took me some getting used to but after a playing for about 10 min I was rolling with my house manual! Its Easy and professional looking! Im sure my guest will love it!

Easy to implement guidebook

Easy to use, suggests appropriate content. Intuitive, gave tips on how to create content.

Exceptional Software for Holiday Rentals

Pros: Its ease of interface. Both behind the scenes and for customer use. Highly recommend.

Totally Recommend Guidey

Easy to use and love the end product. Loved the option to add different languages. Super happy with Guidey, I think it makes life so much easier for hosts and would absolutely recommend to others.

Guidey is best in class

Awesome experience with [sensitive content hidden] and team. They've been nothing but responsive and helpful and I can't wait to use them for additional properties in the future. Personally, I think airguide [now Guidey] has the best UX/UI of all digital vacation rental guidebooks out there. I looked at all the top players but none were as user friendly and well designed as this one. In addition, cost is right on par with the competition. Chosen because: Better UX/UI and price was right in line. Super easy to create and the team was very helpful in the onboarding process.

Guidey is a game changer

I am really enjoying Air guide [now Guidey], I will continue to use this for our upcoming properties! The ease of being able to make changes and updates whenever I want! It is so much easier than printing out and old-school paper guide book.

Good Quality Guides

Pleasant. Quick responses, easy communication. Good guides. Easy communication, good simple guides!!

Wonderful Product

We love getting to customize every part of the app to make it easy for our guest. Love how easily accessible everything is.

Excellent Software

Provides great Features for user and guest to view.

Great value for money, extremely impressed

From the initial contact, they were very patient as we took our time in reaching the setting up point, we provided basic information and they filled in all the gaps, even when I wanted to make a couple of changes, these were done promptly with no fuss. The simplicity of just having to send the guest a link and the support from airguide [now Guidey] made the process of setting up far less complicated and time consuming than I had anticipated.

Old School Customer Service Is Not Dead

In today's environment of online services the frustration level for consumers, especially myself, with regard to customer service is off the charts. Air Guide [now Guidey] has renewed my faith in customer service. Jamie, the tech assisting me with a number of issues, has been absolutely amazing. Jamie's responsiveness and ability to locate and fix or recommend work-arounds is unparalleled. A huge Thanks to you and to Air Guide [now Guidey] for understanding the old-school concept of customer service. Truly refreshing! Pros: Ease of use. Great functionality. Unparalleled, highly responsive customer care team.It appeared simpler yet more thorough.

Guidey is great!

Great, it’s an easy to use app that makes life easy for hosts. Easy to use! Guests really appreciate the simple easy to use app.

Essential for your short term rental business

It is a great platform and very user friendly. How organized the information looks and how easy it is to set up.

Excellent product

Pros: Easy functionality. Easy to build and customize the guidebook for users. Chosen because of: Ease of use and customer service.

Improves the guest experience from start to depart!

I love the compiled info in one easy to navigate interface that really helps guests find information. It's delivered in a way that you could only provide if you had an actual app made for your rental business!

Essential tool for short term rentals that span multiple sites

I take the link and drop it in my listing descriptions, as well as have a QR code printout on-site. I never have to change these, but can update the guide as I see fit, whenever I’d like.

Easy to set-up and deploy

A great way to inexpensively share the details of a vacation rental with guests. It's easy to set up and share with guests. It's easy to update as features of our house change.

Good software

No problems at all using this software. Guests of all ages can use it quickly and effectively. It’s simple and easy to use and very effective.

Useful guides for our business

Pros: Lots of different options to add details of our accommodations for our guests

Excellent product for short-term vacation rental owners

Excellent - customer service was great when I had an issue with text jot saving properly. Love that the product is customizable and allows for photo uploads.

Looks so professional

Brilliant. Couldn’t do without it. Makes my life as a host so much easier. Thank you! Love this software. Makes checking people in so easy. All information in one place. Chosen because: Looked easy to use.

A great tool for any holiday let agency

Great tool and very reliable, we use for all of our lets and makes the process so easy Makes it easy for my guests to understand and stay with us.

Really useful and ready to use

Very good. Really easy to set up and use for guest guidebooks.

Good app, makes communicating with guests a lot easier

Pros: Simplicity of set up and really good help from customer service

Highly Recommend

The set up was very easy and customer service is a very high standard.

Perfect solution to managing guests!

I'm still rather new to the app but I think the experience I've had so far has been great. I like how as a holiday let management company we can include local recommendations, how to check in and how to troubleshoot common things. The structure and appearance/layout of the app.

Wonderful & Easy To Use

This product has made giving guests instructions and information about our rentals a breeze! It's cut down on time we have to spend answering questions and makes guests feel taken care of from the very minute they book with us

Fantastic product

Very very happy customer. This is so easy to setup and use. All the features are available that we need to create a very detailed guide book for our properties.

Excellent User Interface

This product is key to a successful host/guest experience. We love Airguide [now Guidey]! Chosen because of: Better User interface and aesthetic.

Simple to set up and looks good for the user

User friendly. That you could pull in links to restaurants and attractions.

High quality but affordable

This software produces a high quality document at a reasonable price. It is easy to use and the customer service is fantastic. Chosen because of: Price.

Great service

Very user friendly, my guest loved the portability of the mobile guide.

Quality guidebook

Contacted support whilst setting up guide and received prompt response to my queries. Very easy to use for host and guest to use. Easy to add short video on how to operate equipment around the property.

Great Addition to Physical Welcome Book

I haven't deployed it yet because I am filling everything out and uploading videos. I work full time and am driving 1.5 hours every week to visit the property and make sure our cleaner is doing a good job. So I have limited time to work on it but I know it will be a GREAT addition once its completed.What I love is the ability to add video to this product to show guests how to use various features throughout the house. I believe this is the most valuable part of this product. I have QR codes in the Welcome Book but this is so much easier.

Fantastic addition to support our business

A fantastic company. Working with [senstitive content hidden] and the team has been an absolute pleasure to create digital guides for our 3 luxury huts. Anything that wasn’t yet there they created for us. Giving us a totally bespoke product.

Brilliant product even for small holiday lets

Really good product and customer service too. Very easy to personalise for my own business, can adapt it easily to what we offer guests.

Thrilled with my Guidey

Setting up my AirGuide [now Guidey] was such a pleasurable experience and future changes to my guide are so much more easy than altering it’s paper-based predecessor. Was offered a video call with AirGuide [now Guidey] principal [sensitive content hidden] who went through AirGuide [now Guidey] and answered all my questions. Subsequent questions or queries were handled expertly and quickly by [sensitive content hidden]. The set up took around a day. Am thrilled with the finished AirGuide [now Guidey].

Worth the Value

Pros: The ease of use and active template to edit anytime there was a change

Great product

Great. Its helped systemise part of my business. Chosen because: Its better.

Good app at a good price

The [sensitive content hidden] followed up with me to check if I had any issues setting up which I thought was nice. It has the basic features required for a digital guidebook and very easy to set up.

Must Use

I loved the ease of utilization as well as the overall user interface.

Exactly what I was looking for!

I wanted an alternative to having a book in the airbnb that would lose pages or get lost or rip etc. THis is such a great experience to have this product. I loved that everything i was wanting for my new air bnb business was right in the one app! and the support was exceptional with a face to face in real time - actual person that spoke english to speak to me. Chosen for: airguide [now Guidey] was easy to go through and had everything that i wanted.

Glad we found this

Good gust feedback. I live user friendly templates to customize to the property.

Good help for hosts

I like it because I can add photos and videos.

Love this tool

Great tool. Easy to use. I like the ability to plug in local destinations.

Love our virtual welcome book!❤️

The customer service and the airguide [now Guidey] team are SUPERB!!!! Especially since I am in Florida and they are in the UK. AMAZING!!! Airguide [now Guidey] is easy to use. I love how easy it is to create and implement for our guests. It was a perfect fit. The price and what you get, you cannot beat!

Asset for Vacation Hosts

Extremely Happy with airguide [now Guidey]. It provides my guests with all the necessary information and recommendations in an easy to read format with beautiful images, customer service is top notch! Highly recommend to all hosts. Ease of use, visual images, professional clean look, QR Code, Customer Support.

Guidey for holiday lets & serviced apartments

Fantastic. Price is crazy good and they have gone with tiered pricing so it gets cheaper the more guides you add. It has always been super easy to use but the team seem to make it easier with each new update. For example they quickly recognised that there are users coming on board with portfolios of properties and building each individually would be time consuming. So the next update allowed for updating information into new guides from previous guides, basically a copy and past feature without having to copy and paste or jump between screens. The QR codes are great, we decided to print them and add them to the property for another way of guests locating and using the guide. The whole idea is really simple and hugely effective as a troubleshooting guide. We are constantly hit with minor things like boiler pressure is low, not everyone has the confidence to fix this so a little recording or youtube video gives them everything they need. We came across Airguide [now Guidey] on instagram, loved the look of it and decided to give it a go. Now our entire portfolio now uses it and every new property gets its own guide.

Good first impression

Too soon to tell Sharing information with guests, all info on one site.

How Guidey helps us

Excellent help for my check in instructions. It saves me so much time as it gives automatic check in instructions and directions, also tourist information and house rules.

Guidey

Pros: The ease of updating the software. The Unlimited video, image and pdf uploads allow us to provide our guests with extensive instructions and troubleshooting. There is Unlimited local area recommendations, this allows us to promote other local businesses and keep our guests up to date with new places. The Custom web link urls allow us to personalise it to each property. It was simple and Easy to apply our brand logo and colours. The biggest pro of airguide [now Guidey] is their customer service, they are always on hand to answer our queries, make improvements and report to us when there maybe outage.

New User Happy Customer

Easy, fast, convenient way to add everything you need for a guest to enjoy your property more. I love the ability to add links and fast and easy adds ti recommendations around town. Chosen for: The ability to adds links for guest to fill out survey before checking out.

Nosara Treehouses

I have found it pretty intuitive. I haven't finished setting it up as the rentals are still being built. I like the flexibility to say what I want to say and give enough information in my guide - our property is off the beaten track in the jungle in Costa Rica, so it's important that guests have all the information they need. I like being able to locate places on the map. There are no addresses where we live. I chose Airguide [now Guidey] because I thought it offered the most flexibility without being insanely expensive. A lot of the competitors offered several products in a bundle and we just wanted to be able to create a much more comprehensive guide than is possible on Airbnb.

Great for small rental homes

Love it, it’s great for our rental home. Price decent. I can update it from my home, it’s easy to use for guests.

Guidey is a must!

Very easy to upload information and also easy to continually add information as needed.

I love Guidey

I can leave guests to check in on their own, leaving me more time to myself! AirGuide [now Guidey] is easy to use…from setting up our Airguide [now Guidey]s to feedback from the end user it is so simple and intuitive to use.

Responsiveness

Any time I have had a question or concern, the team at Airguide [now Guidey] has been able to answer my questions and help me find a solution to my problem.

Guidey is a great tool

Good so far! Pros: Ease of updating guest guidebook. Videos and pictures are easy to add and helpful for guests.Price was right and it had the functionality I was looking for.

New used and very happy with the outcome

I used it for the trial period to set up and decided to subscribe. Pros: Ease of use and good understanding of all the areas that need to be documented for a vacation rental. I like the ability to add videos and pics as thumbnails. I love the QR code feature. Chosen for: Ease of use and pricing.

Guidey made it easy

Pros: Easy to get it up and running and I love the QR Code it generates for guests. Chosen because of: Ease of use.

Superb highly

Very good. Was delighted with how ut looks. Easy to use, clear guidance and easy to maintain updates.

Excellent Option

I've had a great overall experience with Guidey. I'd highly recommend. Guidey is easy to set up and best of all makes pre-arrival communications with guests super easy. It's a great tool to help mitigate guest questions as well. Chosen because: Price.

I love Guidey!

Overall I have enjoyed using airguide [now Guidey] and would recommend it to everyone and anyone! It’s a great paper free way to communicate with guests. I am new to Clark Anderson. I look upon an airguide [now Guidey] to help me solve a guests problem everything is straight forward to use. Quick to access and smooth. I have never had any lagging or bugs on this software. It is a brilliant idea!

New user review

So far so good. I am still very new to the software but so far we love it. I love the link I can send to new guest. It makes it much easier than a traditional welcome book.

New user for short term rentals

I use this as a guidebook for my guests in my short term rentals. It's easy to set up and provide to guests upon checkin. The QR code is VERY handy, as you can print it and post it throughout the property.

Guidey Feedback

Good, they are helpful & responsive to queries. It is quite flexible and intuitive to use.

Guidey Review

The software is easy to navigate, and it's user-friendly!

Would Recommend

Very compact, easy to create, edit, and utilize.

Easy to set up and easy for guests to use. Everyone loves it. The customer support team is very responsive.

Airguide [now Guidey] makes it so easy and convenient to provide guests with all the information they need for stays in our property. As we receive feedback from guests it’s also a breeze to update and keep current - very important on these changing times

We love using airguide [now Guidey] to run our rental business. The app is easy for our guests and easy for us. And the ability to make changes remotely and not have to deal with paper is efficient and earth friendly. Highly recommend!

Love airguide [now Guidey]! It's made managing guest information remotely so much easier and more polished. When I want to add a new dining option or update check-in details, I can do it from my computer rather than having to print out a whole new guidebook. airguide [now Guidey] is definitely the way to go!

Our company have used AirGuide [now Guidey] for most of this year and it has been a fantastic tool in our operation and our guests love it! The team at AG are always adding new features, recently creating a copy option for similar fields in each guide which has been a huge time saver and most recently adding 'what3words' has been great for our harder to locate cottages. Great product, great service & great price; highly recommend.

Excellent product - I run a busy self catering holiday let in the Lake District (Rosie’s Barn) and being able to send guests all the information they need prior to arrival has been great. Very easy to use and personalise for your own business.

Absolutely brilliant way to keep information simplified yet impressive. It’s incredibly easy to use and a wonderful way to give your guests up to date, easily accessible information and things to do locally. It’s pretty impressive way of doing it too. Lots of guests comment on how professional and ‘modern’ it is. Can’t imagine not using it. Set up was easy and questions answered by the super friendly team virtually immediately. You really don’t have to be an IT genius either (believe me, I’m not) so rest assured, if you have a smart phone, you’ll do it.

Great app. Many of our properties use it and guests rate it highly. Company are quick to answer any questions we have. Highly recommended.

Great app, makes it simple to add information for guests. Amazing how the app finds local attractions and makes it easy to add details for your guests. Highly recommend.