Guidey and Touch Stay both help accommodation businesses replace printed folders and repeated guest messages with digital guidebooks. The main difference is in how broad a product you want around that guidebook.
Guidey is focused on making guest information straightforward to organise, update and share. Touch Stay has expanded into a broader guest-experience platform with digital guidebooks alongside messaging, AI tools, upsells, CRM features and software integrations.
Neither approach is automatically better. The right choice depends on which of those jobs you actually want the software to do.
Transparency: This comparison is published by Guidey, so we have a commercial interest in the decision. We aim to keep competitor information factual and link to Touch Stay's own public product information. Comparison last checked .
The short answer
Guidey may suit you better if...
- Your main job is organising and sharing useful guest information rather than adopting a wider guest-communications platform.
- You value straightforward setup and day-to-day content management for your team.
- You want automatic and custom translations across more than 110 language options.
- You want to reuse shared content across property guides as your portfolio grows.
- Friendly, accessible human support is important when you need a hand.
Touch Stay may suit you better if...
- You want digital guidebooks as part of a broader guest communication platform.
- PMS integrations and automated guidebook delivery are important to your workflow.
- You specifically want an AI guest chatbot or AI guidebook creation tools.
- You want built-in upsells, messaging, CRM and feedback tools in the same product.
- You want a free plan for low-volume guidebook use.
Guidey vs Touch Stay at a glance
| Area | Guidey | Touch Stay |
|---|---|---|
| Core focus | Focused digital guidebook software for organising, maintaining and sharing guest information. | Wider guest-experience platform combining guidebooks with messaging, AI, upsells, CRM and feedback tools. |
| Guest access | Web link and QR code. No guest app download required. | Web link and QR code. No guest app download required. |
| Languages | 110+ language options, with automatic and custom translations that can be combined. | 30+ automatically translated languages; custom translations are also available within paid features. |
| Multiple properties | Manage guides together and reuse shared content across properties. | Multi-property management with templates, bulk editing and portfolio tools. |
| Integrations & automation | Designed to share guide links through your existing guest messages and on-property QR codes. | Promotes 40+ integrations, PMS sync and automated guest messaging. |
| AI tools | Not a central part of Guidey's current public guidebook proposition. | AI guidebook generator and guest-facing AI chatbot. |
| Upsells | Guidey's current proposition is centred on guest information rather than an integrated upsell store. | Built-in store for extras and add-ons. |
| Analytics | Built-in guide analytics to see how guests use your guides. | Guest analytics and content feedback tools. |
| Trial / free option | 14-day free trial, no credit card required. | Free plan with usage limits, plus a 14-day trial of paid features. |
| Best fit | Operators who want guest information managed through focused, straightforward guidebook software. | Operators who want guidebooks within a broader guest messaging, automation and revenue platform. |
Which is easier to set up and manage?
Both companies position their products as usable without technical expertise. The distinction is less about whether either product is "easy" and more about the amount of functionality you want your team to manage.
Guidey's positioning is deliberately focused: organise your property information, add useful photos, videos, PDFs and local recommendations, then share the guide with guests by link or QR code. Shared content can be reused across properties so common information does not need to be recreated for every guide.
Touch Stay also provides digital guidebooks, but its current platform extends into guest messaging, AI, upsells, feedback, CRM and integrations. That breadth may be valuable if you want those functions in one system; if you do not, a more focused tool may be easier to introduce and maintain.
Read the Red Kite Hosts case study for more context on their selection and rollout.
Guest communication, AI and automation
This is one of the clearest differences between the two products. Touch Stay now presents the guidebook as one part of a wider guest journey. Its public product pages include scheduled guest messaging, two-way communication on higher plans, an AI chatbot, an AI guidebook generator, CRM functions and an upsell store.
Guidey is narrower by design. Its current proposition centres on maintaining useful guest information and making that information easy to share through the communication channels you already use.
If replacing or expanding your guest-messaging stack is part of the buying decision, Touch Stay's broader platform deserves serious consideration. If your problem is specifically guest information, Guidey's narrower scope may be an advantage.
Languages
Guidey currently provides more than 110 language options. You can use automatic translations for broad coverage, write custom translations where wording matters, and combine the two approaches within the same guide.
Touch Stay currently advertises automatic translation into more than 30 languages and also makes custom translations available within its paid feature set.
If international guest communication is a major requirement, compare the exact languages and translation workflow you need rather than simply choosing on the headline number.
See Guidey's Multi-Language Support for details of the current Guidey workflow.
Multiple properties and integrations
Both products support operators with multiple properties, but their approaches reflect their wider product strategies.
Guidey lets teams manage multiple guides in one place and reuse shared content across properties. This is useful when information such as company policies, contact details or local guidance should stay consistent while each property keeps its own specific instructions.
Touch Stay adds a larger integrations layer. Its current website promotes more than 40 integrations with property-management systems, channel managers and hospitality tools, alongside templates and bulk-editing functionality.
If PMS-driven automation is central to your workflow, Touch Stay has the stronger public proposition in this area. If your priority is keeping guidebook content organised across a portfolio without adopting a larger guest-tech stack, Guidey is designed around that simpler job.
Pricing approach
Guidey offers monthly and annual pricing that scales with the number of properties. You can try it free for 14 days without a credit card. See current Guidey pricing for the amount that applies to your portfolio.
Touch Stay currently offers a free plan with usage limits as well as Starter, Growth and Pro paid tiers. Its paid plans combine guidebook functionality with different levels of automation, messaging, AI, CRM and support. Touch Stay also promotes a 14-day trial of its paid features.
Because both companies can change pricing and plan inclusions, compare the live prices for your number of properties and the features you actually need before deciding.
When Guidey is likely the better fit
Guidey is likely to make more sense when you want a dedicated guest-information system without making guidebooks part of a much broader communications platform.
That is particularly relevant for accommodation businesses that value straightforward setup, manageable everyday workflows, reusable content across properties, broad language support and human help when they need it.
When Touch Stay is likely the better fit
Touch Stay is likely to make more sense when you actively want the wider platform: PMS integrations, automated messaging, AI guest assistance, an upsell store, CRM functions and guest feedback alongside the guidebook itself.
Those capabilities are meaningful advantages for operators trying to consolidate several parts of the guest journey into one product.
Our conclusion
The most useful question is not "which product has more features?" It is "which product matches the job we actually need to do?"
If that job is guest information, simply managed, Guidey is deliberately built around it. If you want a wider guest-experience and automation platform, Touch Stay's broader feature set may be the stronger fit.
The best way to judge Guidey is with your own property information. You can build a guide during the free trial and see whether the workflow suits your team.
Sources and comparison freshness
Guidey product information is based on Guidey's current product pages, help content and customer case studies. Touch Stay information is based on Touch Stay's own public website and help centre.
- Guidey digital guidebooks
- Guidey Multi-Language Support
- Red Kite Hosts case study
- Touch Stay product and pricing information
- Touch Stay digital guidebook
Product features and pricing change over time. This comparison was last checked on 14 October 2026.
