Question 1

What is a digital guidebook?

Accepted Answer

A digital guidebook for short-term rentals is an online web app that provides guests with all the essential information they need for their stay. It replaces, or compliments traditional paper guidebooks and can be accessed via a link or QR code.

Question 2

How do digital guidebooks work?

Accepted Answer

How a digital guidebook works for Hosts: 1. Create the Guidebook – Use a platform like Guidey to add key details (house rules, WiFi, check-in instructions, etc.). 2. Customise It – Add branding, photos, videos, maps or pdfs for a better guest experience. 3. Share with Guests – Send the guidebook via email, messaging apps (WhatsApp, SMS), or Airbnb messages before check-in. Print QR codes and display them in the property. 4. Update Anytime – Easily modify information without needing to reprint or resend anything. How a digital guidebook works for Guests: 1. Receive the Guidebook – Click the link from the host’s message, or scan a QR code in the property. 2. Access Anytime – Open it on a phone, tablet, or computer, even before check-in. 3. Find Answers Quickly – Use it to look up WiFi passwords, house rules, appliance instructions, and local recommendations.4. Enjoy a Smoother Stay – No need to message the host for common questions.

Question 3

Do I really need a digital guidebook?

Accepted Answer

Digital guidebooks are becoming an expectation across the short term rental industry. This is due to the benefits digital guidebooks bring to both the guest and host. Benefits of Digital Guidebooks for hosts: Stronger Guest Relationships: Easily accessible info builds trust, improves communication, and boosts 5-star reviews. Higher Retention & Referrals: A seamless stay turns first-timers into repeat guests and increases word-of-mouth recommendations. Time-Saving: Automate messaging and make instant updates, reducing host workload. Enhanced Branding: Showcase your rental’s personality, improving reviews, retention, and referrals. Benefits of Digital Guidebooks for guests: Instant Answers: Guests can quickly find solutions to common questions like using appliances or locating essentials. Fast & Convenient: Easy access to all info on their phone, anytime. Plan Ahead: Sending the digital guidebook when they book helps guests prepare for their trip.

Question 4

How much does a digital guidebook cost?

Accepted Answer

The cost of a digital guidebook depends on the platform you choose. Guidey is typically the most cost effective solution, offering many similar features to the other well known brands. Guidey starts at $89/year or $8.99/month. Hostfully is $9.99/month (1 guidebook) or $119.88/year. Touch Stay starts at $99/year.

Question 5

Can I see examples of a digital guidebook?

Accepted Answer

Yes! Here are some examples of digital guidebooks created with Guidey's award winning digital guidebook platform. Sunshine Villa USA: https://demo.guideyapp.com/sunshine-villa-demo , Red Kite Hosts, UK: https://demo.guideyapp.com/northwood-farm-demo , and Seaside Escape UK: https://demo.guideyapp.com/demo

Question 6

What is a digital welcome book?

Accepted Answer

A digital welcome book is an online, mobile-friendly collection of information, widely used in vacation rentals, hotels, and other accommodations. It is designed to provide guests with essential details about a property and the local area, replacing traditional printed welcome books. It offers information such as check-in/out procedures, house rules, Wi-Fi passwords, and appliance instructions. It also includes recommendations for local restaurants and attractions. Digital welcome books enhance the guest experience by offering self-service access via a smartphone or other device. They also improve communication and streamline operations for hosts.

Question 7

What is serviced accommodation

Accepted Answer

Serviced accommodation consists of fully furnished apartments or homes designed for short- to medium-term stays. These properties offer the privacy and comfort of a home while providing hotel-style services such as housekeeping, fresh linens, and concierge assistance. Perfect for both business and leisure travelers, they often feature fully equipped kitchens, high-speed internet, and all utilities included in the rental cost. Offering more space, flexibility, and convenience than traditional hotels, serviced accommodations are becoming an increasingly popular choice for longer stays and temporary relocations.

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